Terms of Use

Effective: [LAUNCH DATE] · Provider: [PACKPROOF LEGAL ENTITY] · Contact: support@packproof.example

These terms are a launch template and require review by qualified counsel in the company’s formation and operating jurisdictions.

1. What PackProof provides

PackProof is a documentation service. It lets participants describe an item and transaction, confirm a shared version of terms, capture fulfillment evidence and export an audit timeline. PackProof does not authenticate users or items; determine ownership; provide appraisal, escrow, payment, shipping, insurance, legal or dispute-resolution services; guarantee delivery or recovery; or decide which participant is correct.

2. Eligibility and accounts

You must be at least 18, legally capable of using the service and permitted to conduct the underlying transaction. Keep linked accounts and devices secure. Information submitted through your authenticated account is treated as submitted by you unless you promptly report compromise.

3. Participant responsibilities

• Inspect the item and counterparty independently.
• Use lawful payment and shipping methods with appropriate protection.
• Describe condition, identity and terms accurately without material omissions.
• Confirm terms only after reviewing the complete record.
• Capture media lawfully and obtain any consent required for audio or video recording.
• Keep unrelated people, private communications, payment cards and government IDs out of evidence.

4. Evidence integrity

PackProof may encrypt evidence locally while it waits for connectivity, independently calculate file and manifest fingerprints after server receipt, record app/device attestation, motion statistics, network type, optional location and shipping-barcode context, and restrict ordinary users from overwriting accepted files. These signals help detect later changes and document capture context; they do not prove that media is truthful, complete, continuous, contemporaneous, authentic or legally admissible. A fixed device, missing sensor data, offline capture or barcode mismatch is a limitation signal rather than an automatic finding of fraud. Device state, permissions, network conditions and provider outages can affect records. Export and preserve important reports promptly.

5. Prohibited items and conduct

Do not use PackProof for illegal, stolen, counterfeit, recalled or regulated items; weapons where prohibited; drugs; explicit sexual content; human remains; personal data sold without authorization; fraud; harassment; impersonation; money laundering; evasion of marketplace rules; or infringement of intellectual-property rights. See the Community Standards. We may restrict accounts and preserve or disclose records as law permits.

6. User content

You retain ownership of content you submit. You grant PackProof a limited license to host, process, reproduce and transmit it solely to operate, secure and improve the service, comply with law and enforce these terms. You represent that you have the rights and permissions needed to upload it and share it with the transaction participant.

7. Subscriptions

Google Play processes Android purchases. Price, billing period, trial eligibility and renewal terms appear in Google’s purchase sheet. Subscriptions renew automatically until cancelled through Google Play. Deleting the app does not cancel a subscription. Restore purchases through the app when needed. Refunds are governed by applicable law and Google Play’s policies.

8. Reports, blocks and moderation

Users can report content or another participant and block future interaction. PackProof may review reports and take proportionate action but is not obligated to mediate the private transaction. Blocking does not erase an existing shared record.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PACKPROOF IS PROVIDED “AS IS” AND “AS AVAILABLE.” [PACKPROOF LEGAL ENTITY] DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTY THAT A RECORD WILL BE ACCEPTED BY A MARKETPLACE, CARRIER, INSURER, PAYMENT PROVIDER OR COURT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, [PACKPROOF LEGAL ENTITY] WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; LOST VALUE, PROFITS, DATA OR OPPORTUNITY; OR LOSSES ARISING FROM THE UNDERLYING TRANSACTION. [INSERT COUNSEL-APPROVED LIABILITY CAP AND STATUTORY CARVE-OUTS.]

11. Indemnity

[INSERT COUNSEL-APPROVED INDEMNITY APPROPRIATE TO THE ENTITY AND TARGET JURISDICTIONS.]

12. Governing law and disputes

[INSERT GOVERNING LAW, VENUE, INFORMAL NOTICE PROCESS, ARBITRATION OR COURT TERMS, CLASS-ACTION LANGUAGE AND REQUIRED OPT-OUT MECHANISM AFTER LEGAL REVIEW.]

13. Termination and changes

You may stop using PackProof and request deletion. We may suspend access for security, legal or policy reasons. We may update the service and these terms with notice required by law.